Terms & Conditions Requirements for Kuwait Online Stores
Decree 10/2026 requires Kuwait online stores to publish terms and conditions and a privacy policy, available in Arabic and accessible before the customer completes a purchase. The terms must cover the seller's obligations, the consumer's rights, returns and refunds, dispute resolution, and Kuwaiti governing law. Consent must be explicit — pre-checked boxes do not count.
Terms and conditions are often treated as boilerplate, but under Kuwait's Digital Commerce Law they are a compliance document with specific content and presentation requirements. Getting them right protects both your customers and your business. This guide explains what your Kuwait online store's terms must include and how they must be presented.
Terms and conditions are mandatory
You must publish a comprehensive set of terms and conditions and make them accessible before a customer completes a purchase. They cannot be hidden in a footer link that appears only after checkout. The goal is that a consumer can understand the deal — their rights and your obligations — before they commit.
What your terms must cover
- Seller obligations and consumer rights, stated clearly.
- Returns, refunds, and cancellations, aligned with the mandatory 14-day return policy and refund-to-original-method rule.
- Dispute resolution and your complaints process.
- Governing law — Kuwait.
- Pricing and payment terms, consistent with transparent KWD pricing.
Arabic language and explicit consent
Like other customer-facing documents, your terms and privacy policy must be available in Arabic (bilingual is fine). And consent must be explicit: a customer should actively agree, so pre-checked acceptance boxes are not sufficient. This mirrors the Decree's wider emphasis on informed, affirmative consumer choice.
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Alongside your terms, a privacy policy is mandatory. It must explain what personal data you collect, why, how it is protected, and whether it is shared — and be accessible from your storefront. See the data-protection guide for what it must contain.
Common terms-and-conditions mistakes
- English-only terms with no Arabic version.
- Terms that contradict the 14-day return right or promise store-credit-only refunds.
- Pre-checked consent boxes instead of explicit agreement.
- Policies that are only reachable after checkout, not before.
Well-drafted terms are the connective tissue between several obligations — returns, complaints, pricing, and privacy. For the full obligation set, see the Complete Guide to Kuwait Decree 10/2026.
Frequently Asked Questions
Are terms and conditions mandatory for Kuwait online stores?
Yes. Decree 10/2026 requires published terms and conditions, accessible before purchase, covering seller obligations, consumer rights, returns, dispute resolution, and Kuwaiti governing law.
Do my terms need to be in Arabic?
Yes. Terms and conditions and the privacy policy must be available in Arabic (bilingual is acceptable) and accessible to consumers before they buy.
Are pre-checked consent boxes allowed?
No. Consent to terms must be explicit, so the customer must actively agree; pre-checked acceptance boxes do not meet the requirement.
What must the terms include?
Seller obligations, consumer rights, returns and refunds aligned with the 14-day rule, dispute resolution and complaints, pricing and payment terms, and Kuwait as governing law.